SimplCRM

Member statuses and what they mean

Take me to /members →

Active: paying on time. Trial: on a free or discounted intro window; auto-converts on the trial end date. Paused: billing and check-in are off for a set time or until you resume them (vacation, injury). No card payments are taken and they can't check in. Pause and Resume are buttons on the member's profile. Overdue: last recurring charge failed. See /members?filter=overdue. Cancelled: no longer a member; kept for history and reactivation.

Pause, resume or cancel from the buttons at the top of a member's profile. Paused can't be set by hand in the edit form, because that would leave billing running.

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